We give advice on behalf of AIA Thrive Limited (AIA Thrive) which is a subsidiary of AIA Services New Zealand Limited.  AIA Thrive has been authorised to provide financial advice services under a licence issued by the Financial Markets Authority to AIA Services New Zealand Limited.  As such, we take our Privacy Policy directly from AIA.

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We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. That's why protecting your information and being clear about what we do with it is a vital part of our relationship with you.

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Our Privacy Statement outlines how we do this, in accordance with the Privacy Act 2020 and Health Information Privacy Code 2020. Please take the time to read our Privacy Statement. Here are the basics to give you an overview of the care we take with your personal information:

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• We collect personal information from you during your interactions with us and from others with your consent.

• We generally record inbound and outbound telephone calls for operational and training purposes.

• We collect only the information we need, including your health information.

• We use your information to provide you with insurance products and services, including AIA Vitality.

• We may also use it for other purposes, if permitted or required by law.

• We share your information with third parties with your consent, or if required by law.

• We may also share your information with third parties in order to provide insurance products and services, including AIA Vitality, to you.

• We store your information here in New Zealand or overseas with AIA Group members and our trusted data storage providers.

• Wherever your information is, we take all reasonable steps to ensure that it is safe.

• You can contact us about the information we hold about you, to request a copy, correction or deletion under certain circumstances, by emailing us at hello@pricemilne.com. 

• You have the right to make a privacy complaint via the above contact details and we will try our best to resolve it. If you’re not satisfied, you can contact the Office of the Privacy Commissioner at AIA.

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During the course of our relationship with you, we may tell you more about how we handle your information. This could be when you complete an application or claim form, receive terms and conditions or a product disclosure statement. When you receive this further information, please consider it carefully. Please also visit the AIA website regularly as they update their Privacy Statement from time to time.

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You can also contact us anytime to talk about privacy and get more information about why you can trust us with your information.